1bdtk Privacy Policy
At 1bdtk, your personal data is handled with the same care we apply to your security on the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, and what rights you hold over your own data. We are committed to full transparency.
Overview: This Privacy Policy ("Policy") describes how 1bdtk ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access the 1bdtk platform at https://1bdtk.app. By creating an account or using any part of our platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the 1bdtk platform. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
Identity & Account Data
We collect the personal details you provide at registration — your name, date of birth, email address, mobile number, and residential address — to verify your identity, comply with age-restriction rules, and maintain your account securely.
Payment & Transaction Data
Transaction records including deposit amounts, withdrawal requests, payment method identifiers (bKash, Nagad, Rocket, Upay), and timestamps are retained for financial reconciliation, fraud prevention, and regulatory compliance. Full card or wallet credentials are never stored by 1bdtk directly.
Gameplay & Betting Records
We maintain records of your gaming activity — game titles played, bet amounts, outcomes, and session durations — to power responsible gaming monitoring, resolve disputes, and deliver personalised platform experiences.
Technical & Device Data
Each session generates technical data including your IP address, browser type, operating system, device model, and approximate geographic location derived from IP geolocation. This data supports platform security, fraud detection, and region-access enforcement.
Communications Data
When you contact 1bdtk support via email or live chat, we retain a record of the communication including the content of messages, timestamps, and resolution notes. This allows us to follow up effectively and maintain service quality standards.
Marketing Preferences
If you opt in to receive promotional communications, we record your preference and use it to send relevant bonus offers, seasonal promotions (BPL season, Eid, Pohela Boishakh), and platform news. You may withdraw this consent at any time by contacting support or updating your account notification settings.
Information We Collect
1.1 Information You Provide Directly. When you register an account, complete identity verification (KYC), make a deposit or withdrawal, or contact our support team, you voluntarily provide us with personal information. This includes:
- Full legal name and date of birth (required for age and identity verification)
- Email address and mobile phone number (used for account access, security alerts, and communications)
- Residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other locations)
- Government-issued photo identification documents submitted during KYC (National ID Card, passport, or driving licence)
- Payment method details including registered mobile wallet numbers (bKash, Nagad, Rocket, Upay) and card information (Visa, Mastercard) — processed through secure payment gateways; full card numbers are never stored on 1bdtk servers
- Any other information submitted through support tickets, feedback forms, or promotional participation
1.2 Information Collected Automatically. When you use the 1bdtk platform, our servers and analytics systems automatically collect certain technical data about your session, including:
- IP address and derived approximate geolocation data (used to verify jurisdiction eligibility and detect suspicious login activity)
- Browser type, version, and language settings
- Operating system and device type (desktop, mobile, tablet)
- Pages visited, time spent on each page, click paths, and feature interactions
- Session start and end timestamps in Bangladesh Standard Time (UTC+6)
- Referring URL (the site or link from which you arrived at 1bdtk)
1.3 Information From Third Parties. We may receive supplementary information about you from trusted third-party service providers engaged to support our operations, including:
- Identity verification and KYC service providers who confirm the authenticity of documents you submit
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network partners) who provide transaction confirmation and fraud signals
- Anti-fraud and anti-money-laundering (AML) screening services that cross-reference your information against sanctions lists and risk databases
- Analytics providers who aggregate behavioural data to help us understand platform usage patterns at a population level
1.4 Sensitive Data. 1bdtk does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily disclose such information — for example, in a support conversation — it will be treated with the highest level of confidentiality and will not be used for any purpose other than resolving the immediate matter.
Data Categories at a Glance
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, passport |
| Contact | Email, mobile, address |
| Financial | Deposits, withdrawals, payment method IDs |
| Gameplay | Bets placed, games played, outcomes |
| Technical | IP address, device type, browser |
| Communications | Support tickets, chat logs |
| Marketing | Promo opt-ins, campaign interactions |
Minors: The 1bdtk platform is strictly for users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that personal data has been collected from a person under 18, we will delete it immediately and close the associated account. 18+
How We Use Your Data
2.1 Account Operation & Service Delivery. The primary purpose for which 1bdtk processes your personal data is to operate your account and deliver the services you have requested. This includes creating and maintaining your account, processing deposits and withdrawals, settling bets and game outcomes, verifying your identity before processing withdrawals above ৳5,000, and providing customer support when you contact us.
2.2 Legal Compliance. We are required to process certain personal data in order to comply with applicable legal and regulatory obligations. This includes: performing age verification to enforce the 18+ requirement; carrying out Know Your Customer (KYC) checks; monitoring transactions for signs of money laundering or fraud under our AML policy; responding to lawful requests from competent authorities; and maintaining financial records for accounting and audit purposes.
2.3 Security & Fraud Prevention. 1bdtk processes technical data — including IP addresses, device fingerprints, and login patterns — to detect and prevent unauthorised account access, bonus abuse, multi-accounting, and fraudulent payment activity. Where a security threat is detected, we may suspend account access pending investigation.
2.4 Responsible Gaming Monitoring. We use gameplay data — including session duration, bet frequency, stake escalation patterns, and self-exclusion status — to power our responsible gaming monitoring systems. Where our systems identify a pattern consistent with problem gambling, we may proactively contact you to offer support tools or, in serious cases, impose protective account restrictions.
2.5 Platform Improvement. Aggregated and anonymised behavioural data is used to understand how users interact with the 1bdtk platform, which features are popular, where users experience friction, and how the platform can be improved. This analysis does not identify you personally — it operates at population level.
2.6 Marketing Communications. Where you have opted in to receive marketing communications, we will use your email address and mobile number to send you information about bonuses, promotions, and new game launches that may be relevant to your interests. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect the receipt of essential service communications such as withdrawal confirmations, security alerts, or KYC requests.
2.7 Dispute Resolution. Transaction records, gameplay logs, and communication records are retained so that disputes raised by users — such as incorrectly settled bets or missing deposits — can be investigated accurately and resolved fairly. These records constitute the authoritative version of events in any dispute between you and 1bdtk.
Data Sharing & Third Parties
3.1 Our Commitment on Data Sharing. 1bdtk does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal data only where necessary to operate the platform, comply with legal obligations, or protect our legitimate interests — and only with carefully selected partners who are bound by appropriate data protection obligations.
3.2 Service Providers & Processors. We engage third-party service providers who process personal data on our behalf and under our instructions. These providers are contractually prohibited from using your data for any purpose other than providing the specific service contracted. Categories of service provider include:
- Payment processors — bKash, Nagad, Rocket, Upay, and card network partners process payment transaction data to execute your deposits and withdrawals.
- KYC and identity verification providers — specialist firms that verify the authenticity and validity of identity documents submitted during the KYC process.
- Anti-fraud and AML screening services — services that screen account holders against global sanctions lists and risk databases to meet anti-money-laundering obligations.
- Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive the technical session data needed to run their games on our platform. Game providers do not receive your financial or identity data beyond what is required for game functionality.
- Cloud infrastructure and hosting providers — the servers and databases that store 1bdtk's systems and data are operated by reputable international cloud providers under strict data processing agreements.
- Analytics providers — platform usage analytics services receive anonymised or pseudonymised interaction data to support platform improvement activities.
3.3 Legal Disclosure. We may disclose your personal data to law enforcement agencies, regulators, courts, or other government bodies where we are required to do so by applicable law, by court order, or to protect the safety or rights of 1bdtk, its users, or the public. Where legally permitted, we will notify you of such a disclosure.
3.4 Business Transfers. In the event that 1bdtk undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer via the email address registered to your account before your data becomes subject to a different privacy policy.
3.5 No Cross-Border Sale of Data. 1bdtk does not transfer or sell user personal data to data brokers, advertising networks, or marketing aggregators. Any international data transfer required for service delivery (for example, to a cloud hosting provider operating internationally) is governed by appropriate contractual safeguards.
Who We Share Data With
-
Payment Partners
bKash, Nagad, Rocket, Upay, Visa, Mastercard -
KYC Providers
Identity & document verification firms -
Game Providers
Pragmatic Play, Evolution, Spribe & others -
Legal Authorities
Only when required by law or court order -
Data Brokers / Advertisers
Never — we do not sell user data
Your data stays within trusted infrastructure. Every third-party processor engaged by 1bdtk is required to sign a Data Processing Agreement (DPA) confirming they will handle your data only as instructed, apply appropriate security controls, and delete your data when the processing purpose is complete.
Data Retention & Storage
5.1 Retention Principles. 1bdtk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer needed for any of these purposes, it is securely deleted or anonymised.
5.2 Account Data. Personal account data — including your registration information, identity documents, and contact details — is retained for the duration of your account's active status and for a period of five (5) years following permanent account closure. This retention period reflects the need to maintain records for AML compliance, audit purposes, and to respond to any regulatory enquiry that may arise after closure.
5.3 Transaction Records. Financial records — including deposit and withdrawal history, bet settlement records, and payment method identifiers — are retained for a minimum of seven (7) years following the date of each transaction. This period aligns with standard financial record-keeping requirements and ensures that any payment dispute raised within a reasonable timeframe can be investigated with complete transaction history.
5.4 Communication Records. Support ticket correspondence and live chat logs are retained for three (3) years from the date of the last message in a given conversation. This allows us to provide context to any follow-up enquiry and ensures continuity of support service quality.
5.5 Technical Logs. Server logs, access logs, and security event logs are retained for a rolling period of twelve (12) months, after which they are automatically purged. Logs that have been flagged as part of an active security investigation may be retained beyond this period until the investigation is closed.
5.6 Marketing Data. If you have opted in to marketing communications, your marketing preference record is retained until you withdraw consent. Following withdrawal of consent, your marketing preference record (showing that you opted out) is retained for three (3) years to ensure we do not inadvertently re-subscribe you to communications you have declined.
5.7 Data Storage Location. 1bdtk's data is stored on servers operated by reputable cloud infrastructure providers. All servers holding personal data are protected by industry-standard security controls including encryption at rest, encryption in transit, access controls, intrusion detection, and regular security audits.
Retention Periods at a Glance
-
Account & Identity Data
5 years after account closure -
Transaction Records
7 years from transaction date -
Support Communications
3 years from last message -
Technical / Server Logs
12 months (rolling) -
Marketing Opt-Out Records
3 years from consent withdrawal
Security Measures
6.1 Our Security Commitment. 1bdtk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is reviewed and updated regularly to address emerging threats.
6.2 Encryption. All data transmitted between your device and the 1bdtk platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption, indicated by the HTTPS protocol in your browser's address bar. Data stored on our servers — including personal account data, KYC documents, and transaction records — is encrypted at rest using AES-256 encryption.
6.3 Access Controls. Access to personal data is restricted on a strict need-to-know basis. 1bdtk employees and contractors can only access the personal data required to perform their specific role. All access to sensitive data systems is logged, audited, and subject to multi-factor authentication requirements.
6.4 Incident Response. In the event of a data security incident that poses a risk to your personal data, 1bdtk will notify affected users by email within 72 hours of becoming aware of the incident, where technically feasible. The notification will describe the nature of the incident, the categories of data affected, the steps we have taken to contain it, and the steps you can take to protect yourself.
TLS 256-Bit Encryption
All traffic between your browser and 1bdtk is protected by TLS encryption. Your login credentials, personal data, and payment details are never transmitted in plain text.
AES-256 Data at Rest
Personal data and KYC documents stored on 1bdtk servers are encrypted at rest using AES-256, the same encryption standard used by financial institutions globally.
Multi-Factor Authentication
All internal staff access to personal data systems requires multi-factor authentication. Access permissions follow the principle of least privilege and are reviewed quarterly.
Security Audits
1bdtk conducts regular internal security reviews and periodic external penetration testing to identify and remediate vulnerabilities before they can be exploited.
Your Privacy Rights
As a 1bdtk user, you hold a set of rights in relation to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our Data Support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving a valid request. We may ask you to verify your identity before processing the request.
How to Submit a Privacy Request
Email us at [email protected] with the subject line "Privacy Rights Request". Include: (1) your full name, (2) the email address registered to your 1bdtk account, (3) the specific right you wish to exercise, and (4) any additional context. We aim to respond within 30 days. For complex requests, we may extend this by a further 30 days and will notify you accordingly.
Right of Access
You may request a copy of all personal data we hold about you, along with information on how it is processed, where it is stored, and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Corrections to identity documents require resubmission of KYC materials.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
Right to Restrict Processing
You may ask us to suspend processing of your data while a rectification or objection request is being assessed, or where you need us to retain data beyond our standard retention period for a legal claim.
Right to Data Portability
Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) so that you can transfer it to another service provider.
Right to Object
You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will cease processing unless we can demonstrate compelling grounds that override your interests.
Right to Withdraw Consent
Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Policy Updates & Contact
8.1 Changes to This Policy. 1bdtk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered users by email to the address on file and will post a prominent notice on the 1bdtk platform for a period of at least 30 days prior to the changes taking effect.
8.2 Continued Use as Acceptance. Your continued use of the 1bdtk platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should cease using the platform and may request account closure by contacting support. Data retained after account closure will be handled in accordance with the retention periods described in Section 5.
8.3 Policy Version History. The current version of this Privacy Policy is version 3.0, effective 1 January 2026. Previous versions of this Policy are available upon request by contacting our support team. In the event of any conflict between this Policy and a prior version, the current version shall prevail.
8.4 Children's Privacy. The 1bdtk platform is not intended for persons under the age of 18. We do not knowingly collect, store, or process personal data from individuals under 18 years of age. If a parent or guardian believes that a minor has provided personal data to 1bdtk, they should contact us immediately at [email protected] and we will take prompt steps to delete the data and close the account. Age verification is a mandatory step in our account registration process. 18+
8.5 Links to Third-Party Sites. The 1bdtk platform may contain references to third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) and payment partners (bKash, Nagad, Rocket, Upay). This Privacy Policy applies solely to data processed by 1bdtk and does not extend to any third-party websites, platforms, or services. We encourage you to review the privacy policies of any third-party service you interact with.
8.6 Contacting Us. If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact the 1bdtk Data Support team at [email protected]. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), and will endeavour to respond to all privacy-related enquiries within 5 business days. For formal privacy rights requests, please refer to the instructions in Section 7.
8.7 Governing Principles. This Privacy Policy is drafted in alignment with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability. While 1bdtk operates under international licensing, we are committed to upholding these principles in all data processing activities that affect our users, including those based in Bangladesh and across the region.
Policy Version History
-
v3.0 — 1 January 2026
Current version. Added cookie categories table, updated data retention periods, expanded user rights section. -
v2.1 — 1 July 2025
Updated third-party processor list, added data portability right, revised marketing opt-out procedure. -
v2.0 — 1 January 2025
Major revision. Restructured into numbered sections, added KYC data details, revised security measures.
Responsible Gaming & Data: Your gameplay data is used to support our responsible gaming monitoring systems. If you wish to request a self-exclusion, deposit limit, or time-out, please visit our Responsible Gaming page or contact support immediately. 18+
Data & Privacy Contact
For all privacy-related requests, questions, or concerns, reach our Data Support team directly. We respond to all privacy enquiries within 5 business days.
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